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PRIVACY POLICY
Last Updated: February 2025
Your Privacy Matters to Us
At SKYPILLAR ADVENTURE, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or book adventure tours with us.
Please read this privacy policy carefully. By accessing our website or using our services, you consent to the practices described in this policy.
Information We Collect
We may collect personal information that you voluntarily provide to us when you:
-
Book a tour or make a reservation -
Subscribe to our newsletter -
Contact us via email, phone, or our website -
Create an account on our website -
Participate in contests, surveys, or promotions
Types of information we collect:
Personal Identifiers
- Full name
- Email address
- Phone number
- Postal address
- Date of birth
Booking Information
- Passport details
- Emergency contacts
- Dietary requirements
- Medical conditions
- Riding experience
Payment Information
- Credit/debit card details
- Billing address
- Transaction history
How We Use Your Information
To Provide Services
Process your bookings, communicate trip details, and deliver the adventure experiences you've purchased.
To Communicate
Respond to your inquiries, send administrative information, and provide customer support.
For Safety & Security
Verify identities, prevent fraud, and ensure the safety of our riders during tours.
Marketing
Send promotional materials, special offers, and newsletters (with your consent).
Data Security
We implement a variety of security measures to maintain the safety of your personal information:
- ✓ SSL/TLS encryption for data transmission
- ✓ Secure payment processing through PCI-compliant gateways
- ✓ Regular security assessments and monitoring
- ✓ Restricted access to personal information
- ✓ Staff training on data protection practices
Your Data is Safe
While no method of transmission is 100% secure, we strive to protect your information with industry-standard practices.
Your Rights
Depending on your jurisdiction, you may have the following rights regarding your personal information:
Right to Access
Request a copy of the personal information we hold about you.
Right to Rectification
Request correction of inaccurate or incomplete information.
Right to Erasure
Request deletion of your personal information in certain circumstances.
Right to Restrict Processing
Request limitation of how we use your information.
Right to Data Portability
Receive your information in a structured, machine-readable format.
Right to Object
Object to processing based on legitimate interests or direct marketing.
To exercise your rights, please contact us using the information in the "Contact Us" section below. We will respond to your request within 30 days.
Children's Privacy
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.
Minimum Age: 18 Years
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or operational needs. When we make material changes, we will notify you by:
- Posting the updated policy on this page with a revised "Last Updated" date
- Sending an email notification to registered users
- Displaying a prominent notice on our website
We encourage you to review this Privacy Policy periodically.
Contact Us
Privacy Questions?
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact our Privacy Officer:
Phone
+91 9622002275Address
Sky Pillar Ladakh, Tongspon Complex, Changspa Road, Opposite Padmaling Hotel, Leh Ladakh 194101
Response Time: We aim to respond to all privacy inquiries within 3-5 business days.
By using our website and services, you acknowledge that you have read and understood this Privacy Policy.